Trezor.io/Start®
Secure your cryptocurrency with ease. Visit Trezor.io/start to set up your Trezor hardware wallet and protect your digital assets with industry-leading security.
Last updated
Secure your cryptocurrency with ease. Visit Trezor.io/start to set up your Trezor hardware wallet and protect your digital assets with industry-leading security.
Last updated
Ensure your Trezor device is securely connected to your computer using the provided USB cable. Try a different USB port or cable if the device isn’t recognized.
Make sure you're using a supported browser like Google Chrome or Mozilla Firefox. Outdated or unsupported browsers may cause compatibility issues.
Restart your computer and disconnect/reconnect your Trezor device. This can help reset the connection and resolve minor issues.
Ensure that you have the latest version of the Trezor Suite installed. If you haven’t installed it yet, download it from Trezor.io/start.
If you’re using Trezor Bridge instead, make sure it’s installed and running.
If prompted, update the firmware on your Trezor device through the Trezor Suite. Outdated firmware can cause initialization issues.
If possible, try initializing your Trezor on a different computer to rule out issues specific to your current setup.
Visit the Trezor Support Center for specific troubleshooting guides and FAQs. You may find a solution to the problem you’re experiencing.
If you receive any warnings about potential security issues, such as your device being tampered with, stop the setup process and contact Trezor support immediately.
Sometimes, antivirus or firewall settings can interfere with the Trezor Suite. Temporarily disable them to see if they are causing the issue, but remember to re-enable them afterward.
If you’ve tried all of the above steps and still face issues, contact Trezor’s customer support. Provide details about the problem, including any error messages, your operating system, and what steps you’ve already taken.
By following these steps, you should be able to resolve most initialization issues with your Trezor device. If the problem persists, Trezor’s support team can assist you further.